The questions international buyers ask most often before opening an account with us.
What materials does Hileewoo use for rug faces?
Hileewoo offers three premium face fabrics: Jacquard Rabbit Fur (sculptural plush with 3D depth), Jacquard Sherpa (comforting warmth and moisture control), and Printed Velvet (silky smooth with high-definition print capabilities).
What backing systems does Hileewoo offer?
Hileewoo provides four specialized anti-slip backing systems: Felt & Cotton (scratch-free for interiors), Felt & Silicone Dot (cost-effective balance), Washable (machine washable for high traffic), and TPR Thermoplastic Rubber (maximum grip for wet zones).
Is Hileewoo OEKO-TEX certified?
Yes. Changzhou Liwu Textile Co., Ltd. (Hileewoo) is OEKO-TEX Standard 100 Class I certified — the highest safety level suitable for baby articles. Our partner dyehouses meet REACH requirements, and our materials meet VOC-free standards.
How does Hileewoo ensure quality control?
Every rug passes our rigorous 12-point quality checklist before packaging. We maintain Delta E < 0.5 color deviation control, 100% direct yarn procurement for fiber purity, and a 100% fulfillment rate through long-term specialist partnerships.
What is the minimum order quantity (MOQ) for custom printed plush rugs?
Low-MOQ digital print orders start at 50-100 m2 per design or pattern. Buyers can mix 10-20+ different designs and sizes in a single 40HQ container.
How are bulk rug orders packed and shipped, and what does it cost?
Rugs are shipped rolled — one roll per rug or several rugs per roll — and can be packed in retail cartons for shelf sales. One 40HQ container holds roughly 7,000-10,000 m2 rolled, or about 5,000 m2 in retail cartons. We ship FCL and LCL from major Chinese ports with full export documentation; ocean freight is quoted per order by volume and destination, and 40HQ FCL production runs 25-35 days.
How long do sampling and production take for a custom rug order?
Custom strike-offs and lab dip samples are dispatched in 3-7 business days. Free standard swatches are available on request, with the buyer covering courier express. Full 40HQ FCL production runs 25-35 days after sample approval.
